Last updated: November 23, 2022
Japan World Tours (JWT) respects your privacy and it is important that you understand how we handle your personal information. In this policy, we explain how JWT collects and uses your personal information, and when we may share your information with others. We also explain some of the choices you have.
Please read this policy carefully, as it applies whenever you use our website, contact us, make a purchase from us, or use any of our services. It also applies to any of your personal information that we hold.
Cookies
When you visit Japan World Tours website or interact with us online, we may use cookies to help improve your experience and make our services and operations better. Cookies may remain on your device after you leave our website (until the cookie expires or is deleted by you). Please see our cookie policy for further information about our use of cookies on our website.
We use cookies to:
- allow you to make purchases from us online
- analyse website traffic
- understand activity on our website
- help us modify our website to reflect your interests and preferences; and
- enable our website to save and retrieve information that you enter (for example, user preferences and settings).
Collecting Your Personal Information
We collect personal information that you provide to us, including when you inquire about a trip, make a booking, order from our website, or participate in an event. This type of information may include:
Contact information: we collect contact information whenever you make an inquiry or a booking with us. Examples of contact information include your name, e-mail address, phone number, and postal addresses.
Passport information: we collect your personal details of your passport when you make a booking with us such as family name, given names, date of birth, gender, passport number, passport expiry date.
Puchase history information: we collect your travel history with us, dates of travel, destinations traveled to, amount spent for each trip.
Technical data: when you access the JWT website, we may collect information about your device and internet connection. We may also collect information about your browsing behaviour. This information may include the sections of the JWT website that you visit, the date and time of your use of the JWT website and your in-media time, your actions within the JWT website (e.g. number of clicks), connection speed, website crashes and other system activity, the URLs you visited before and after using the JWY website, and certain content that you download from the JWT website.
Using Your Personal Information
We use your personal information to manage, book and fulfill your travel arrangements in order to fulfill our contract with you. Specific purposes for which we use your personal information
- create a profile for you as a prospective client
- build and design an itinerary for you
- transfer of your information to suppliers for confirmation of your trip
- to invoice you and request payment
- preparation of your final travel documents
- communicate with during the booking process
- marketing and advertising
- analytics to track effectiveness of our marketing, improve our website and market research
- contests and promotions
- feedback, surveys, ratings and reviews
- legal and regulatory requirements
Who We Share Your Information With
Sharing some of your personal information is sometimes necessary for us to provide you with the travel services or products you have booked with us. In order to carry on business, we rely on third party suppliers to fulfill and provide your travel arrangements in order to satisfy our contract with you. Such third party suppliers could be airlines, transport companies, land operators, guides.
Security and Protection of Your Personal Information
We are serious about protecting your personal information. We have put in place administrative, technical operational and physical safeguards designed to protect against unauthorized access, collection, use, disclosure, and disposal of your personal information. We limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know so your travel arrangements can be booked and confirmed. Despite these efforts, please bear in mind that no internet or e-mail transmission is ever fully secure or error free and no security system is impenetrable. We cannot always guarantee the security of personal information. Any transmission of your personal information is at your own risk. We have procedures in place and any suspected breach of your personal data will be communicated to you and any applicable regulators.
How Long We Retain Your Information
We will retain your personal information for as long as necessary to fulfill the purposes it was collected for, including legal, accounting and reporting requirements. We are also required to keep basic information including identity, contact, financial details for seven years after your last trip with us for tax purposes.
Under some circumstances, we may anonymize or aggregate your personal information so that it can no longer be associated with you. We may use such anonymous or aggregated data for any legitimate business purpose without further notice to you or your consent, as it is no longer personal information.
Your Personal Information Options
You have the following rights to your personal information
- Request to access your personal information
- Update or correct your personal information
- Request to erase your personal information
- Request transfer of your personal information
Contact Us
Questions or concerns regarding this policy may be sent by post to: Japan World Tours, 147 Liberty Street, Toronto, ON M6K 3G3, Canada or by email to privacy@japanworld.tours.
Changes to this Policy
We may update this Policy from time to time. We will post any changes to this website and, if the changes are significant, we may provide a more prominent notice such as notification via e-mail.
Our treatment of your personal information will be governed by the latest version of the Policy in effect. Please review this policy on a regular basis and contact us if you have any questions.